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Front Desk & Member Care Coordinator
O2 Employment Services is working with a reputable Medical Practice Company to find their next Front Desk & Member Care Coordinator. This position is based in Redding, CA.

The Front Desk & Member Care Coordinator is a key team member who bridges front-office hospitality with back-office coordination. This position combines the welcoming presence of a front desk representative with the detail-oriented focus of patient medication and attendance tracking. 

Front Desk & Member Care Coordinator Compensation:
  • $20 - $24 an hour
  • Vision, dental, and medical insurance offered through O2
  • Monday-Thursday Schedule
  • Initially 20 hours a week with possibility of growing into a full time role
 
Front Desk & Member Care Coordinator Qualifications:
  • Prior experience in a medical front office, addiction treatment, or behavioral health setting preferred.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organization.
  • Ability to manage multiple priorities.
  • Familiarity with electronic medical records (EMR) systems a plus.
  • Compassionate, nonjudgmental attitude toward individuals in recovery.
 
Front Desk & Member Care Coordinator Responsibilities:
  • Greet members and visitors with warmth, professionalism, and empathy.
  • Answer and route phone calls, take messages, and respond to basic inquiries.
  • Schedule new and follow-up appointments in coordination with clinical staff.
  • Check members in and out for appointments and group sessions.
  • Maintain accurate member records and verify insurance or demographic updates.
  • Assist with basic administrative tasks, scanning, and correspondence.
  • Track prescription schedules and ensure timely provider review and refill submissions.
  • Maintain accurate documentation of medication intervals (weekly, biweekly, monthly).
  • Monitor member attendance for group sessions and follow up on missed appointments.
  • Track completion of required drug testing and document results in the EMR.
  • Communicate with members regarding appointment reminders, medication timing, and care updates.
  • Collaborate with the operations and counseling teams to ensure every member’s progress is supported and documented.
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 
 
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.
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